FAQs

When will my item arrive?

We ship from California, United States using UPS. Most orders are received within 2-3 working days. Some orders may take up to 3-5 days to arrive. For precise delivery times, please refer to the courier company's official website. Upon shipment, we will provide you with a tracking number for real-time delivery updates.

Can I return my item?

Of course! We have a 30-day return policy if you change your mind. Please visit our Returns Policy for more information.

Is my item covered by warranty?

Yes, we offer a 12-month warranty with every handset we sell to provide you with extra peace of mind in your purchase. For specific details, you can refer to our Warranty Policy for more information.

Are your devices compatible with my network?

All of our devices are supplied unlocked unless otherwise stated in the product description. An unlocked device will work on any network provided you have the right SIM card.

Can I place on order over the telephone?

At present we can only accept orders through our website.

What payment options do you offer?

We accept credit/debit card or PayPal.

What accessories come with my phone?

When you purchase a phone you will receive a securely wiped (ADISA approved) professionally refurbished mobile device with the following accessories:

• A Compatible USB charging and data cable
• A SIM Ejecting Tool
• A Cleaning Cloth
• Warranty Card
• Return Label

Why does it come at such a low price?

Factory Direct Source: We are a factory refurbishing smartphones directly. Many individual retailers source their products from us. This allows us to reduce intermediary costs and offer competitive prices. Our devices go through rigorous quality checks and refurbishing processes to ensure they are in excellent condition.

Clearance of Limited Stock: We are clearing out inventory to make room for new products. It presents a unique opportunity for customers to purchase high-quality devices at affordable prices while helping us update our inventory.